RETURNING YOUR ONLINE STORE PURCHASE

In the case that you are not completely happy, or if you have simply changed your mind, you may return your full priced item within 15 days from the date of shipment. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit, you may also choose to return the item in-store.

If you encounter any problems along the way, please email customerservice@stushfashion.com and our team can assist you.

Please note in order to process a refund you will have to email us with your order number and return the item in its original condition along with any packaging. Labels must also still be attached. Refunds will be made to the card used to make the purchase and will usually take 1-3 days to process. You may return an item via courier or at our boutique.

RETURN POLICY

Items must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. Every garment shipped has a tag attached to it. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received to ensure adequate time to return items within our returns timeframe.

SALE

No refunds or exchanges on sale items unless faulty or required by law. Full priced items purchased with a promotional discount code are still eligible for return.

SHOES

Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with dirt, sole markings, or scratches. Please ensure shoes are returned with original shoebox and packaging.

JEWELLERY, HEADWEAR, Scarves & FRAGRANCES

We will not accept returned jewelry, headwear, scarves, and fragrances for a change of mind due to hygiene reasons.

FAULTY RETURNS

Online Faulty Returns

If you have received your item and it isn't quite right, please notify us via email and send some pictures of the faulty item to: customerservice@stushfashion.com

Additionally, should you need to chat to a member of our Customer Care team further, please email customerservice@stushfashion.com with other details.

Once we receive your Online Return Request and the relevant Products, the Products will be assessed by Stush. If the Product is deemed to be Faulty, we will provide you with a replacement, refund on the faulty Product subject to our obligations under the Oman Consumer Law plus a refund of the return shipping costs incurred by you. Products are inspected before dispatch, and Stush cannot accept products damaged when in your possession.